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The Future of work: Get Ready for the Revolution

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nasa robogloveWith advances in information technology, robotics, and artificial intelligence developing at a rapid rate, workforce dislocations are happening now and are here to stay.

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With advances in information technology, robotics, and artificial intelligence developing at a rapid rate, workforce dislocations are happening now and are here to stay. As existing trends accelerate and irreversibly change the workforce as we know it, the question to be answered is–what will we do to broadly share the gains and alleviate the challenges?

Cities often lead trend cycles for mass adoption of new technologies. We all know that technological unemployment is as old as technological innovation. However, American cities are entering a period where the maturation of certain technologies will serve as a force multiplier–affecting every sector of the local economy, every worker, and every job. 

Automation helps innovation flourish and brings cost savings for businesses, but also displaces jobs. Over the last few decades, more and more elements of the workforce have or are on their way toward being automated. 

Recent examples abound from food services to factory floors and more. For instance, Eatsa is a new fast-food restaurant requiring zero human interaction. Customers place orders via tablet and receive their prepared food through one of several glass cubbies set into a wall.  

Amazon’s fulfillment warehouses employ Robo-Stow, a six-ton robotic arm that moves large inventory, and crate-moving robots made by Kiva Systems. Since introducing Kiva, the average time for finding something and boxing it for shipping has gone from an hour and a half to 15 minutes. Amazon has also invested heavily in automated drones and artificial intelligence via its new Amazon Robotics division.

These initial examples, while exciting, also reveal that we might be losing more than just jobs to automation. In many cases, businesses will benefit from efficiency while consumers may lose the personal human connection that so many still want. The human side of the equation is critical for a whole range of reasons — with jobs as the most important.

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In all of this, there are people whose livelihoods are at stake. Over the past 20 years, advanced robotics have undergone rapid technological improvements, affecting both capability and availability. Scholars predict that commercial service robots could perform 7-12% of tasks in food preparation, health care, commercial cleaning, and elder care by 2025

This means high cost, urbanized areas — which already skew toward accommodating upwardly mobile and wealthy white collar workers — could see the working-class segments of their workforces further undercut. Many of these jobs are highly susceptible to automation and we could see many individuals ushered out of the workforce and out of the city.  

Working class and service sector jobs are not the only ones at risk. Advances in artificial intelligence and machine learning have also begun to make automation of “knowledge work” possible.

If advances continue at their present pace, automation tools could perform the work of between 110 and 140 million people globally by 2025, impacting clerical, customer service, sales, education, health care, science and engineering, IT, finance, and legal sectors. 

Taken at face value, these technological advances are incredibly meaningful, andthey will revolutionize our commercial interactions and expand possibilities like never before.

We don’t yet know what types of new potential jobs automation technologies and artificial intelligence will create that were unimaginable before the technology. But we do know that preparation, through training, education—and ultimately encouraging flexibility leads to success in our cities.

Human and robot working together.Getty Images.

Our NLC Future of Work in Cities report examines the challenges and opportunities that abound as we face this major shift in the workforce. While predicting where and when certain jobs will disappear is difficult, the jobs we will see in 2025 and beyond will look very different from those of today. 

The benefits may be great for some, but the challenges will be enormous at a systemic level. Technology exacerbates growing inequality in the workforce, impacting most sectors of the economy in some way. 

These potential tensions and upheavals will converge in cities. Not contingent solely on technological feasibility, adoption of automation will also rely upon the costs of the technology, the type of labor replaced, and — critically — social acceptance.

As these technologies look to replace tasks  or entire jobs, reactions will range from optimistic acceptance to anger, frustration, and even political upheaval.

The policy choices we make will be critical, as the gains to society could be more equally dispersed or—following recent historical trends—concentrated at the top of the income pyramid.

Negative reactions may originate in a more localized manner among those losing wages and employment. Positive reactions, on the other hand, may be more broadly dispersed among consumers benefiting from lower prices and greater choice. 

A wide-ranging discussion needs to commence where we explore policy solutions. These may range from portable benefits to workforce retraining, basic income — and more. These type of expanded social underpinnings—built for tomorrow’s workforce — will be needed to support those working in new ways as well as displaced workers.

At the same time, this expanded focus can create a positive environment for growth. By focusing on these choices we can get ahead of the disruptions to come rather than being reactive to these rapid shifts. 

The policy choices we make will be critical, as the gains to society could be more equally dispersed or—following recent historical trends—concentrated at the top of the income pyramid. City leaders, though, are actively seeking to create more inclusive communities with equity as a primary goal. Therefore, it is in cities where we will all help build the future fast before us — and it is incumbent on all of our leaders to truly lead.

Source: Techcrunch

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Facebook is experimenting with prompts that ask users whether they are concerned that a friend is ‘becoming an extremist.’

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In the United States, some Facebook (FB) users are receiving a prompt asking if they are concerned that someone they know is becoming radical. Others are being alerted about the possibility of being exposed to extremist information.
It’s all part of a test that Facebook is conducting as part of its Redirect Initiative, which tries to tackle violent extremism.

This experiment is part of a wider project to see how we can provide tools and help to people on Facebook who have interacted with or been exposed to extremist content, or who know someone who is.

“Are you concerned that someone you know is becoming an extremist?” one of the notifications reads, a screen grab of which went viral on social media Thursday.

According to a screenshot shared on social media, the alert stated, “We care about avoiding extremism on Facebook.” “Others in your situation have gotten discreet help,” she says.
The user is then directed to a support page by the alert.

Another alert reads, “Violent groups try to use your anger and disillusionment.” “You have the ability to protect yourself and others right now.”
The user is also redirected to a help page as a result of the notice.

Facebook is sending users to a range of resources, including Life After Hate, an advocacy group that helps people quit violent far-right movements.

Over the last few years, Facebook has been blasted by detractors for failing to take sufficient steps to combat extremist content on its platform. For example, in 2020, the firm was chastised for failing to take down a militia group’s Facebook page, which encouraged armed residents to go to the streets of Kenosha, Wisconsin.

The company has also committed to do a better job of preventing the spread of false information and conspiracy theories. In May, Facebook’s independent oversight board encouraged the corporation to look into the role of its platform in the January 6 uprising.

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YouTube Is Redesigning Its Descriptions for the Web, With a Greater Focus on Comments

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YouTube is reportedly putting a new description section on the Web to the test. The revamp aims to make the comments, video view count, publish date, and video description more prominent. The video description, which presently appears beneath the YouTube channel name, will now appear directly beneath the video title. Other improvements are being tested as well, with the goal of putting a greater emphasis on user comments. When these modifications will be available to all Web users is unknown.

The view counts and published date are much bolder than previously, appearing just below the video title. The video description appears right after the publication date and requires more concise content than before. If the video description is too long, the new design makes it appear tight, and if it spills over to the second line, a “Show More” option emerges. With this makeover, the ability to create connections may be more challenging. Depending on the size of the window, buttons for like, unlike, share, and save show next to the video description. In a barely drawn area below the view count is the channel name. The number of comments and the top comment are both noted in different boxes next to it.

The option to add a new comment will be located just below the channel name, followed by other less popular comments located beneath the video. This redesigned description for YouTube Web users is still in beta and is only visible to a select users at a time. There is no guarantee that it will be commercially available, and Google may decide to scrap it during the development phase. The design is also a little confusing and cluttered, and Google may make some changes before deciding to give it out to everyone.

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These telemedicine companies are transforming the way doctors will treat patients in the future.

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Telemedicine exploded during the pandemic, after years of steadily gaining popularity. Companies are now capitalizing on this momentum to bring in the next wave of remote health, expanding beyond simple doctor consultations to a high-tech world of healthcare access without ever leaving the house.

Dr. John Batsis, an associate professor at the University of North Carolina School of Medicine, remarked that the pandemic “actually promoted new techniques for remote monitoring, production, and development of devices.” “Wherever there is a customer need, there will be startups, equity, and businesses attempting to meet those requirements.”

Tyto Care, an on-demand medical exam company that aspires to duplicate in-person visits with home medical kits, is one company reconsidering televisits. Dedi Gilad, the company’s CEO and co-founder, came up with the idea eight years ago while his daughter was suffering from recurrent ear and throat infections.

Meanwhile, Sanford Health in the Midwest, the country’s largest rural health care organization, has adopted a similar strategy. Rather of adapting devices for remote usage, doctors taught patients how to record their results at home using the same tools they used during in-person appointments.

According to Sanford Health, “home monitoring kits” containing a fetal ultrasound monitor and a blood pressure cuff were distributed to patients with low-risk pregnancies, allowing women to use virtual care for nearly a third of their prenatal care appointments during the pandemic.

Other telemedicine startups, such as Kiira in Los Angeles, are focusing on increasing access to underprivileged areas. The company’s virtual care app, which links women to primary care providers, OB-GYNs, mental health experts, and more through phone, video, and chat 24 hours a day, seven days a week, aims to bridge the healthcare gap for women in college, particularly women of color.

Historically, black and brown people have faced numerous impediments to healthcare, including fees, access to care, and even access to clinicians of color. Students are frequently hesitant to enter because they do not see a provider who looks like them…. One of the things that has been absent for a long time is the ability to see someone who you can relate to and speak with a provider from the comfort of your own home.

Virtual visits can be conducted, prescriptions can be written, and lab tests can be ordered using the app. Kiira’s monthly fee is covered by colleges, so students don’t have to pay for it. It presently serves four universities and approximately 3,000 students, with ambitions to grow to 22,000 students later this year.

Spora Heath, another affordable telemedicine startup, focuses on offering a primary care network for African-Americans. The $10-per-month service compels its physicians, 90 percent of whom are persons of color, to complete “culture-competence training” and workshops in order to better understand and support the communities they serve.

These technologies are going to be integrally important in managing patient’s health now and in the future.

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